Terms & Conditions
Welcome to the Sapphire Lights website terms and conditions for use. These terms and conditions apply to the use of this website at www.sapphirelights.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us....
Our contact details are:
Trading Address Sapphire Lights, 340 Seaside,Eastbourne, BN22 7RJ firstname.lastname@example.org Telephone 01323 732552
To place an order on our website could not be easier. Simply browse our products, select the items of your choice, click "add to basket", enter the quantity you require, click "continue shopping" if you wish to make other purchases or "checkout" to proceed to make payment. If you have made an error simply click the delete icon next to the product you do not wish to purchase.
When you place an order with us, you are making an offer to buy goods at the advertised price, and confirming that you are over 18 years of age. We will send you an e-mail to confirm that we have received your order. If the goods are no longer available or we have made a pricing error we will advise you and there will be no contract between us. There will be no contract between us until the goods are ready for dispatch, even if your payment has been processed immediately.
We may refuse to accept an order: (a) where the goods are not available; (b) where we are unable to obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet the eligibility criteria set out above.
We accept payment by Visa, MasterCard, Maestro, Switch, Solo or Amex.
Where we charge separately for packing, postage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
Although we make every effort to ensure that all pricing information on the Website is accurate, there may be rare instances where an error in pricing occurs. Should we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with your order at the correct price. We will not be obliged to supply goods at a price shown in error.
Prices that are reduced for sales and promotions are valid for the specified period only. We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order.
Every effort has been made to portray items accurately, but slight variations may occur. All specifications and detail is as close as publishing processes will allow.
UK customers should receive their goods within 2 to 5 working days.
If the goods are lost or damaged in transit, please let us know promptly.
Cancellation & Returns
You can cancel your contract at any time up to 10 working days after receiving the goods. All that we ask is that you return items in a saleable condition, unused, with the original packaging and all labelling intact. We would strongly advise you to obtain proof of posting (free from your Post Office) as unfortunately we cannot be responsible for returns lost.
Returns & Exchanges
In the event that you require a refund or an exchange, we require that you return the new and unused goods to us within 10 working days of receiving the goods. New and unused means there are no marks on the item and the item has been returned to us in its saleable condition. Sapphire Lights will not accept returns/exchanges for any non-faulty items that have been used unless covered by manufacturers guarantee. Please note, we cannot refund shipping and/or delivery charges. All items purchased on the Sapphire Lights.com web site must be returned to our address stated, at the responsibility of the sender and we cannot be held responsible for items lost or delayed when being returned.
In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. All exchange enquiries can be made by contacting Sapphire Lights. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
How to proceed with your return or exchange
To do this, please drop us an e-mail to email@example.com we never ask you for a reason for your cancellation, however, a brief explanation will help us to improve the service we offer to customers in the future.
Indicate whether you would like to make a return or exchange. Exchanges will be subject to our stock availability.
Securely wrap and package the item with a note detailing your request and send to:
We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages which we do not ship ourselves.
Once we have received your package, we will process your refund request. Once your goods have been examined and verified, your payment will then be refunded to the card that was used to make the original payment, usually within 14 days of us receiving the goods.
We do not accept cancellations or returns after 10 working days have elapsed from the receipt of the order.
This cancellation policy does not affect your statutory rights.
If there is a problem with the goods, please contact us as soon as possible by e-mail at firstname.lastname@example.org or by telephone on 01323 732552, and we will do all we can to resolve the problem. Your statutory rights are unaffected.
Privacy and Security
As an internet and mail order company your privacy and security is of up most importance to Sapphire Lights. In order to fulfill an order placed with us, we do need to collate and store personal information including your name, email address, phone numbers, home address, shipping address and credit card billing address. We keep a record of this information in order that we may process your order and recognise you as a registered customer. The information we gather from our customers helps us to improve your shopping experience and to update our services. It also helps us to prevent and detect fraud.
We will keep a record of any e-mail correspondence you send us and orders you place with us so that we may deal with any problems you may experience with your purchases or other issues. Sapphire Lights will store your personal information on a secure server and will treat it as confidential. We use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.
We will never pass your personal information to a third party for marketing purposes.
In order to process your order we may have to cross check your personal details with our payment provider, however, your credit card details are entered directly onto our provider's systems, and are neither transmitted nor held beyond this transaction process on Sapphire Lights systems.
As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
Cookies are files that store information on your hard drive or browser that allow Sapphire Lights to recognise that you have visited our Website before. They make it easier for you to maintain your preferences on the Website, and permit us to tailor it to your preferences and improve your browsing experience.
How can I prevent Cookies being used?
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting http://www.aboutcookies.org
phpsessid Session We use session cookies to record an individual user's preferences that the user has specified, so that each time the user returns their preferences remain. Commonly this would be language settings, shopping carts, anything where you have indicated a preference. Where forms are used on the site, we hold the information in a session cookie so that we can improve the user experience on the site. Should a user, for example, forget to fill in parts of a form when submitting a form, we can auto-fill the values for those fields that have been filled in, thereby reducing the amount of fields a user needs to amend. This information is stored only in your browser and is destroyed once your browser is closed.
Google + These cookies allow you to connect with our Google+ account and use our social networking services.
These cookies allow you to connect with our Facebook account and use our social networking services.
YouTube These cookies allow you to connect with our YouTube account and use our social networking services.
Google Analytics These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site for you. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
User recognition for advertising designed to provide you with a selection of products based on what you're viewing on Sapphire Lights, which are presented to you by re-messaging display agency(s) when you visit other selected websites. The adverts may highlight alternative styles and colours as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. These cookies don't store sensitive personal information such as your name, address or payment details.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site for you. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and how visitors use the site.
No commercial use
This Site is for your personal, non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
Sapphire Lights owns the copyright in all materials on this site. All contents and information on this site including without limitation text, graphic and images, is the property of Sapphire Lights or the property of their respective owners and is protected by United Kingdom copyright laws.
Whilst we take every effort to ensure that the contents of this web site are accurate, we can accept no responsibility for any errors or omissions. All information and dimensions is provided in good faith and for guidance purposes only.
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
The terms and conditions of sale are governed by UK law.